Here are my two queries. and i wanna get three columns out of these two queries 1. modified_by_worker_full_name 2. '# Closed Incidents on First Contact' 3. 'Total Tickets closed'
I have done almost everything and used help from people but they couldnt figure this out.
SELECT modified_by_worker_full_name, COUNT(*)'# Closed Incidents on First Contact' FROM HD_workitem_detail_view WHERE workitem_status_lookup_id = '125' --PreClosed status post Dec 11, 2009 and modified_by_worker_name IN ('orichar', 'kprivot', 'cstewa2', 'cwilso4', 'bkey001', 'emachad', 'jsmith6', 'bmillig','eddie')
AND workitem_number IN
(
SELECT workitem_number
FROM HD_workitem_current_view
WHERE (workitem_version = 1
or (workitem_version = 2 and workitem_modified_by_worker_id = 5))
--and workitem_modified_by_worker_id = 5-- helpdesk user
AND workitem_modified_on BETWEEN '1/1/2010' AND '2/1/2010'
)
GROUP BY modified_by_worker_full_name ORDER BY modified_by_worker_full_name
SELECT modified_by_worker_full_name, COUNT(*)'Total Tickets closed' FROM HD_workitem_detail_view
WHERE workitem_status_lookup_id = '125' --PreClosed status post Dec 11, 2009 AND modified_by_worker_name IN ('orichar', 'kprivot', 'cstewa2', 'cwilso4', 'bkey001', 'emachad', 'bmillig') AND (workitem_type_lookup_value Like 'incide%' or workitem_type_lookup_value LIKE 'Service%' ) AND workitem_number IN ( SELECT workitem_number FROM HD_workitem_current_view
WHERE workitem_status_lookup_id = '600' --Closed Status AND workitem_modified_by_worker_id = 5 -- helpdesk user AND workitem_modified_on BETWEEN '1/1/2010' AND '2/1/2010' )
GROUP BY modified_by_worker_full_name ORDER BY modified_by_worker_full_name